Last updated: 24 June 2026
Thank you for shopping with ArtiFacture.
This policy explains how returns, refunds, cancellations, and issues with orders are handled for purchases made through artifacture.co.uk.
Standard Products
For standard, non-custom physical products, you may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be unused, unworn, in its original condition, and returned with any original packaging or tags where applicable.
To start a return, please contact us first at:
Subject: Return Request – [Order Number]
Please include your order number and the reason for return.
Returns sent without contacting us first may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
We recommend using a tracked shipping service. We are not responsible for returned items that are lost in transit.
Refunds
Once your return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be processed to the original payment method used at checkout.
Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
Original shipping costs are non-refundable unless the item is faulty, damaged, or incorrect.
Custom & Personalised Products
Custom and personalised products are made specifically for you and cannot be returned or refunded because of a change of mind.
This includes products made with custom text, customer-uploaded artwork, personalised designs, or other customer-requested customisation.
We will offer a replacement or refund if a custom item arrives damaged, faulty, incorrect, or significantly different from what was ordered.
Photo or video evidence may be required to assess the issue.
Order Cancellations
Standard product orders may be cancelled before dispatch.
Custom or personalised orders cannot usually be cancelled once production has started.
If you need to cancel an order, contact us as soon as possible at:
Damaged, Faulty or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.
Please include your order number and clear photos showing the issue.
Depending on the situation, we may offer a replacement, repair, or refund.
International Orders & Customs Charges
For international orders, customers are responsible for any customs duties, import taxes, VAT, handling fees, or clearance charges applied by the destination country.
These charges are not included in the product price or shipping cost shown at checkout.
Refunds will not be issued for orders that are refused, delayed, returned, or held by customs because these charges were not paid.
Exchanges
We do not currently offer direct exchanges.
If you need a different size or product, please return the original standard item in line with this policy and place a new order.
Contact
For returns, refunds, or questions about this policy, contact us at:
Subject: Return Request – [Order Number]
