Privacy Policy

Last updated: 24 June 2026

This Privacy Policy explains how artifacture.co.uk collects, uses, stores, and protects personal data.

We process personal data in accordance with the UK GDPR, the Data Protection Act 2018, and applicable UK data protection requirements.

Who We Are

ArtiFacture is an independent clothing and accessories brand based in Edinburgh, Scotland.

The data controller responsible for personal data collected through this website is:

Przemyslaw Krauze, trading as ArtiFacture

Email: sales@artifacture.co.uk

ArtiFacture is registered with the UK Information Commissioner’s Office for data protection purposes.

ICO registration number: 00013115590

Personal Data We Collect

We may collect personal data when you place an order, create an account, contact us, subscribe to marketing, upload artwork, or use our website.

Information You Provide

This may include:

name
email address
billing address
shipping address
phone number
account login details
order details
custom text or personalisation details
uploaded artwork or files for custom products
messages or enquiries sent to us

Information Collected Automatically

When you visit the website, we may collect technical information such as:

IP address
browser type
device information
pages visited
time spent on the website
referral source
cookie and consent preferences

Payment Information

Payments are processed securely by third-party payment providers such as PayPal, WooPayments, Stripe, or other payment services enabled at checkout.

We do not store full credit or debit card details on our website.

How We Use Personal Data

We use personal data to:

process and fulfil orders
produce custom or personalised products
deliver orders to customers
manage customer accounts
respond to enquiries and support requests
send order updates and service messages
process returns, refunds, and cancellations
prevent fraud and keep the website secure
meet legal, tax, and accounting obligations
improve website performance and customer experience
send marketing communications where consent has been given

Lawful Basis for Processing

We rely on different lawful bases depending on how and why personal data is used.

Performance of a Contract

We process personal data where it is necessary to fulfil an order, provide products, manage delivery, process payments, or respond to order-related requests.

Legal Obligation

We process personal data where required for legal, tax, accounting, consumer protection, or regulatory obligations.

Legitimate Interests

We may process personal data where necessary for legitimate business purposes, such as website security, fraud prevention, customer service, improving our website, and managing business records.

We only rely on legitimate interests where those interests are not overridden by your rights and freedoms.

Consent

We rely on consent for certain activities, such as non-essential cookies or marketing emails where consent is required.

You can withdraw consent at any time.

Marketing Communications

If you sign up to receive marketing emails, we may send you updates about new products, offers, launches, and brand news.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at sales@artifacture.co.uk.

Cookies

We use cookies and similar technologies to support website functionality, checkout, performance, analytics, and marketing where consent has been given.

For more information, please read our Cookie Policy.

Custom Products and Uploaded Files

If you order a custom or personalised product, we may process the text, artwork, image, or file you provide.

This information is used to produce your order, communicate with you about the product, and keep a record of the order where required.

Please do not upload artwork, images, or files that you do not have the right to use.

Who We Share Personal Data With

We may share personal data with trusted service providers where necessary to operate the website and fulfil orders.

This may include:

payment providers
shipping and courier services
website hosting providers
WooCommerce and WordPress service providers
email and newsletter providers
analytics and cookie consent providers
professional advisers such as accountants or legal advisers
public authorities where required by law

We only share the information needed for the relevant purpose.

International Data Transfers

Some third-party service providers may process data outside the United Kingdom.

Where this happens, we rely on appropriate safeguards or transfer mechanisms required under data protection law.

How Long We Keep Personal Data

We keep personal data only for as long as necessary for the purpose it was collected.

Order and transaction records may be kept for as long as required for tax, accounting, legal, and business record purposes.

Customer support messages are kept only for as long as needed to handle the enquiry and maintain reasonable business records.

Marketing data is kept until you unsubscribe or withdraw consent.

Uploaded artwork or custom files may be kept for a limited period where needed for production, order records, customer support, or repeat order enquiries.

How We Protect Personal Data

We take reasonable steps to protect personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

This includes using secure website systems, access controls, trusted service providers, and secure payment processing.

Your Data Protection Rights

Under data protection law, you may have the right to:

access the personal data we hold about you
ask us to correct inaccurate data
ask us to delete your personal data
ask us to restrict how we use your data
object to certain types of processing
request data portability
withdraw consent where processing is based on consent

To make a request, contact us at:

sales@artifacture.co.uk

We may need to verify your identity before responding to a request.

Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office.

Children’s Privacy

This website is not intended for children.

We do not knowingly collect personal data from children without appropriate permission.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page.

Contact

If you have any questions about this Privacy Policy or how we handle personal data, contact us at: